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App Store issue

WHY DOES IT SAY " YOUR ACCOUNT HAD BEEN DISABLED IN THE APP STORE AND ITUNES"? I TRY DOWNLOADING APPS AND TELLS ME THAT. I AM SIGNED IN . ALSO I NEVER HAD TO PAY FOR DOWNLOADING APPS SO IM SURE THATS NOT THE REASON . RECENTLY WAS CHARGED FROM ITUNES AND I CANCELED MY SUBSCRIPTION BACK AND JANUARY AND WAS CHARGED $9.99 RECENTLY AND HAD MY BANK HANDLE IT AND THEN I SEE I NO LONGER CAN EVEN USE APP STORE . LIKE WHAT IS THIS . I NEVER HAD ANYTHING LIKE THIS HAPPEN TO ME BEFORE . SUPER ANNOYED ! HELP!

iPhone XR, iOS 13

Posted on Apr 29, 2020 2:12 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 29, 2020 2:13 AM

If you see a message that says 'Your account has been disabled in the App Store and iTunes'

Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

2 replies
Question marked as Top-ranking reply

Apr 29, 2020 2:13 AM in response to Jenniferksilva

If you see a message that says 'Your account has been disabled in the App Store and iTunes'

Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

App Store issue

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