You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

8 points

New iPad

I’ve a new iPad that has been “setting up your Apple ID”for 2 hours is this normal?

iPad (6th gen) WiFi

Posted on Apr 28, 2020 5:21 AM

Top-ranking reply

Community+ 2024

Level 10

288,698 points

Posted on Apr 28, 2020 5:33 AM

No, not normal. I suggest a forced-restart:

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If your iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

View in context

Similar questions