Update not available with this Apple ID

Question

Update not available with this Apple ID

This is the message that I continue to get when I try to update my iMac software and iPhoto. The App Store explains that the update is not available for this Apple ID because it was bought by a different user or the item was refunded or cancelled. The last 2 do not apply to me because I am the sole owner of this close to 10 year old computer, but the first might. I had to change my Apple ID from a yahoo.com address to a gmail.com address. This is the only thing that I can think of that could be causing the issue. Got any ideas how to fix it because I am hitting a brick wall.

iMac 21.5", OS X 10.11

Posted on Apr 23, 2020 8:13 PM

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Answer 1

Top-ranking reply

Kappy

Level 10

361,855 points

Apr 23, 2020 8:25 PM in response to janefromplano

You have software that was obtained from the App Store under your old Apple ID. The only way you can update that software is logging into the App Store using your old Apple ID. There is no fixing this except by contacting Apple Support.

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.

Also, see What to do after you change your Apple ID or password - Apple Support and What to do when the Mac App Store says ‘Update Unavailable with This Apple ID

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Answer 2

Apr 24, 2020 12:02 AM in response to janefromplano

Thanks for your reply. I finally figured it out. By deleting iPhoto I was able to download the new OS update.

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Update not available with this Apple ID

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