You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

help

Previous owner iCloud account still on my iPad I just purchased. I tried factory reset and it didn’t work. How can I remove it?

iPad

Posted on Apr 19, 2020 1:36 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2020 9:50 AM

 you will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Turn off Activation Lock - Apple Support.      

2 replies

Apr 19, 2020 1:48 AM in response to tymuh

See Turn off Activation Lock https://support.apple.com/en-us/HT201441See this heading If you erased your own device "If you don't sign out of iCloud before you put your device in recovery mode and restore, it might remain in Activation Lock. That means you need to enter the same Apple ID and password that you used when you previously set up the device."


 This information does not apply to you at this point. 

_____________ 

 

If the above information does not work for you, then see below.

 

Ignoring extenuating circumstances, activation lock can be turned off only by entering the correct Apple ID/password combination. The correct combination is in the one used in setting the device up prior to activation lock being enabled. Note that there is no way we can help you to systematically recover the pertinent Apple ID password. Standard recovery procedures simply cannot work if activation lock is present 

 

Thus, we will not be able to do anything for you except to mention that Apple Support may be willing to help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of the device with its serial number on it ). 

 

So, if you think you have an extenuating circumstance, even not the one mentioned above, you can contact Apple support for help with your problem using the support options below. Note that Apple support will not consider acquiring a used iPad to be an extenuating circumstance.

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.