Apple TV stuck on Apple TV+ screen

Tried reset. No change. Power off. No change. Great job Apple.

Apple TV (2nd gen)

Posted on Apr 9, 2020 03:34 AM

Reply
1 reply

Apr 9, 2020 07:05 AM in response to Hawkeye800

If you have an Apple TV (2nd generation), then you do not have access to Apple TV+ on that device.

Devices you can use with the Apple TV app and Apple TV+ - Apple Support

Either you model Apple TV is different, or you are seeing a different image on screen.


Tried reset. No change.

To reinstall the system software and return to factory settings:

Restore your Apple TV through iTunes - Apple Support


Let us know how that goes.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV stuck on Apple TV+ screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.