Your computer was restarted because of a problem

Brand new Macbook Pro 16". When I sleep the computer, it regularly restarts and I get the error your computer was restarted because of a problem.



MacBook Pro 16", macOS 10.15

Posted on Mar 31, 2020 2:51 PM

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Posted on Jun 4, 2020 1:00 AM

I'm connecting my external screen using a USB C cable, and have a couple of disks attached to it via USB C.

The external screen / USB C may be the issue, I don't think it's the USB C dock.

My crash report looks pretty much like yours and I suspect it's the graphic adapter driver not coping with power saving (power nap, in this case) correctly, especially since all the crash reports I've seen seem to pin the blame on com.apple.iokit.IOGraphicsFamily.

I disabled power nap, (System Preferences->Energy Saver->Enable Power Nap while...) and it seems to work around the issue.

I try to re-enable it after each update - only to disable it again when I realize the issue was not resolved (10.15.5 was the latest attempt).

While power nap is not a very important feature for me, it's pretty much annoying that it can't be used with the top of the line brand new MacBook Pro 16", especially since this issue has been happening to so many people for so long.

34 replies

May 8, 2020 10:33 AM in response to griffithta

Actually I do remember one thing I did that probably had something to do with fixing the issue. But I can't find the website I used before. Somebody mentioned fixing disk permissions is probably the problem. Here's a link: https://medium.com/@applehelpnumber/how-to-fix-kernel-panic-on-mac-cc8f606685b1


I did not use the link above. But I did have lots of disk permission errors with my new laptop. I remember seeing a post somewhere that told me to use terminal and change the disk permissions of certain folders. It seems somewhat likely that the disk permission error had something to do with the problems I was having that I no longer have. If I can find the post I'll let you know. Try the link above though and see if it helps.

Jun 26, 2020 10:56 PM in response to thereitis1

Same problem. Returned the first Mac pro 16" back to Apple because of it, but now I'm having the same problem with the second MacBook pro 16" running Catalina 10.15.5. Both were refurbished - wondering if I'm inheriting these kernel panic malfunctions from previous users???? Have spent hours and hours and hours with Apple specialists by phone who seemingly have little knowledge (about 6 hrs this week alone). Machine will work in Safe mode while I'm on the phone, then, after some unknown period of time, it reverts back to: "Sleep transition timed out after 180 seconds while calling power state change callbacks.". If I had never owned a Mac before, I'd have assumed they were terrible machines and sworn against them...


Included Etre report per orangegrouptech.



May 8, 2020 10:25 AM in response to thereitis1

I intentionally set this laptop us as a new mac with ZERO migrations over. No time machine restore. I organized everything on to an external drive and a WD My Home drive. Once I set up the new mac, I downloaded the "mac" apps (pages, numbers, etc.) and Adobe CC + apps. Otherwise, nothing else.


My computer currently shuts down nearly every time the screen goes all the way dark. Not every time, but almost. This is a major issue because I frequently leave my laptop on do upload videos, photos etc. I'm a photographer & videographer.


The laptop being on or off of the charger doesn't seem to make a difference. It is happening both ways. I really don't think I need to spend $80+ taking this to a repair place.. it's a brand new laptop (ordered directly from apple) and it seems to me to be a software issue probably. There needs to be a firmware update to prevent the kernel errors from happening over and over again.


I just ticked off the energy settings, like someone mentioned above. Hopefully that will help.



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Your computer was restarted because of a problem

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