User profile for user: matpet3000
matpet3000 Author
User level: Level 1
4 points

my macbook pro has a folder with question mark on it at start up

my macbook pro has a folder with question mark on it at start up

MacBook Pro

Posted on Feb 19, 2020 08:05 AM

Reply
Question marked as Top-ranking reply
User profile for user: kaz-k
kaz-k
User level: Level 9
50,994 points

Posted on Feb 19, 2020 08:27 AM

Hi,

Your MacBook Pro can't find macOS on the SSD/HDD.

If a flashing question mark appears when you start your Mac.

https://support.apple.com/en-us/HT204323

Resetting NVRAM could solve the issue, though if it can't help, you need to reinstall macOS on SSD/HDD with Recovery mode booting.

https://support.apple.com/en-us/HT204063

https://support.apple.com/en-us/HT201314


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: kaz-k
kaz-k
User level: Level 9
50,994 points

Feb 19, 2020 08:27 AM in response to matpet3000

Hi,

Your MacBook Pro can't find macOS on the SSD/HDD.

If a flashing question mark appears when you start your Mac.

https://support.apple.com/en-us/HT204323

Resetting NVRAM could solve the issue, though if it can't help, you need to reinstall macOS on SSD/HDD with Recovery mode booting.

https://support.apple.com/en-us/HT204063

https://support.apple.com/en-us/HT201314


Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my macbook pro has a folder with question mark on it at start up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up