You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My brothers iPhone and computer are password protected. He has passed away. Is there anyway to get help unlocking these?
iPhone 8 Plus, iOS 13
Take the device/computer, the original purchase receipts with the serial number, and a photo ID to the nearest Apple Store. Also take a copy of the death certificate and a copy of the will or a document that shows you inherited it.
How to request access to a deceased family member's Apple accounts
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple Support by e-mail or chat
Or fill out and submit this form.
Take the device/computer, the original purchase receipts with the serial number, and a photo ID to the nearest Apple Store. Also take a copy of the death certificate and a copy of the will or a document that shows you inherited it.
How to request access to a deceased family member's Apple accounts
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple Support by e-mail or chat
Or fill out and submit this form.
You mean the screen lock passcode on the iPhone and the local account password on the Mac? For the iPhone screen lock passcode, sorry, but there is nothing anyone here or at Apple can do to get past that. It is a strictly device local passcode so not available anywhere but in the mind of whomever set it up. The only way to reset it is to erase the device. That’s all Apple could do as well in such a case. And note if you try to guess it 8-10 times in a row it will become disabled anyway and would have to be erased then.
You can contact Apple about what legal information they’d require to reset and release his AppleID to you. If his Mac was set up to reset the account password with his AppleID, having access to his AppleID may allow you to reset that local account password.
But getting access to the Mac may depend on the model and MacOS (does it have a T2 encryption chip? Is it running MacOS Catalina? Is it FileVault locked?). So you’d best call Apple and ask them about if you can get into it, and if so, what legal documentation do they require to assist you with it.
But the iPhone screen lock passcode is simply not something they even can help anyone with. iOS very deliberately has no way to recover it - only reset it by erasing the device.
My brother passed away and we need information on his iPhone and Apple computer, any ideas what service if possible to get past the passwords?
