You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 11 pro max screen issue

Hey


I've experienced a minor issue with the screen on my iPhone 11 pro max.


At night when I've turned off all the lights and the screen brightness is low or at lowest, the left side of the screen displays a bright grey when the background is black.


I've contacted the retailer where I purchased the phone, however nor they or their repair contant have heard about this issue before. Furthermore I have not been able to find any other mentions of this issue online.


Mind that this issue is only visible to me when there is almost no light in the room and the screen brightness is low. The issue is NOT caused by either True Tone or Night Shift as the issue persits with those options enabled or disabled.


I've tried to reset the phone as it might have been a software problem but this did not help.


Does anyone know about this issue or any tips on how to fix it?


Thanks a alot in advance.

iPhone 11 Pro Max

Posted on Jan 16, 2020 9:24 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 16, 2020 9:26 AM

You can make a Genius Bar appointment at the nearest Apple Store to explain the issue to them and have the device examined by Apple. They will explain your options.

5 replies

iPhone 11 pro max screen issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.