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cannot reset my security questions

i try to log in my account after a few years i dont use it. i managed to reset my password but it asked me the security questions and i dont remember the answers. when i try to reset the security questions it says insuficient information to reset the questions. what can i do?

i would like to keep the same account.

MacBook Air 11", macOS 10.13

Posted on Jan 15, 2020 7:18 PM

Top-ranking reply

Niel

Level 10

731,285 points

Posted on Jan 15, 2020 7:21 PM

You need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.

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cannot reset my security questions

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