Failure to update to macOS 10.15.2

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Chrisnichols Author

Level 1

4 points

Failure to update to macOS 10.15.2

I am unable to update to macOS 10.15.2. I have tried the following:

Updating through system preferences. In this case it looks like it gets through the download but then fails silently and continues to say I need to update. Rebooting does nothing.
Updating use the manually downloaded installer (delta and combo). I get an error message stating: "The Installation Failed. An error occurred downloading one or more packages for the update product."
Reinstalling via macOS Recovery and macOS Internet Recovery. I get an error message stating: "Downloading installer information to the target volume failed."

Looking at the install.log in Console after trying the combo update, I see the following:

2020-01-11 22:22:08-07 MacBookAir softwareupdated[442]: Attempting to adopt manual product: macOS 10.15.2 Update

2020-01-11 22:22:35-07 MacBookAir softwareupdated[442]: bridgeOS: Minimum bridge version requirement not satisfied (17.16.12551.0.0,0), will search for bridgeOS update

2020-01-11 22:22:35-07 MacBookAir softwareupdated[442]: bridgeOS: Active product _ManualUpdate requires bridgeOS update to version 17.16.12551.0.0,0 or newer. Scanning for active bridgeOS update.

2020-01-11 22:22:48-07 MacBookAir softwareupdated[442]: SoftwareUpdate: Could not obtain bridgeOS update required for adoption at /var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdate/localhost/AdoptedManual/macOSUpdCombo10.15.2.pkg

2020-01-11 22:22:48-07 MacBookAir softwareupdated[442]: Manual product is nil, therefore an error occured, stashing token will NOT be created...

2020-01-11 22:22:48-07 MacBookAir Installer[735]: ManualAdoption: Error adopting /Volumes/macOS 10.15.2 Update/macOSUpdCombo10.15.2.pkg: Error Domain=BOSErrorDomain Code=304 "An error occurred downloading one or more packages for the update product." UserInfo={NSLocalizedDescription=An error occurred downloading one or more packages for the update product., NSUnderlyingError=0x6000007c8000 {Error Domain=PKDownloadError Code=8 "(null)" UserInfo={NSUnderlyingError=0x6000007cae50 {Error Domain=PKDownloadError Code=14 "(null)"}}}}

MacBook Air 13", macOS 10.15

Posted on Jan 11, 2020 9:47 PM

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Answer 1

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,532 points

Jan 12, 2020 8:52 AM in response to Chrisnichols

Chrisnichols wrote:

10.15.1

Typically with issues like this —booting to SafeBoot Mode then launch you combo installer form that environment.

Try a SafeBoot https://support.apple.com/en-us/HT201262 in some instance this is all it takes.

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test.

Download macOS Catalina 10.15.2 Combo

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Answer 2

Chrisnichols Author

Level 1

4 points

Jan 11, 2020 10:11 PM in response to Chrisnichols

I've also gone to /var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdate/localhost/ and it looked like there was a bridgeOS update (I'm not too sure what all is supposed to be there). I noticed that there were still files in that directory even on reboot so thought they might be interfering so I rebooted in safe-mode and then again normally and verified that the temp files were deleted. Still didn't seem to work.

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Answer 3

Eau Rouge

Level 8

42,596 points

Jan 11, 2020 10:21 PM in response to Chrisnichols

Can you connect your MacBook Air to your router using either a Thunderbolt to Ethernet cable or USB to Ethernet cable.

This will provide a more robust connection to the Apple servers. Do not use the mac while it is downloading, and if other devices share the same internet connection don't use them either. Restart your mac and try downloading either the Delta or Combo update.

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Answer 4

Chrisnichols Author

Level 1

4 points

Jan 12, 2020 8:04 AM in response to Eau Rouge

I get that I have to download the update at some point... but after having downloaded the stand-alone delta or combo update to my machine and trying to use those, does the install process still need to download more updates? I would have thought that I should be able to take my machine offline at that point and run the update locally.

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Answer 5

Chrisnichols Author

Level 1

4 points

Jan 11, 2020 10:35 PM in response to Eau Rouge

I'll give that a shot when I can get an adaptor. I'm surprised that the downloaded update needs an internet connection to download more stuff though. Is it not possible to update macOS offline?

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Answer 6

Eau Rouge

Level 8

42,596 points

Jan 12, 2020 12:51 AM in response to Chrisnichols

Well you have to be online to connect to the servers where the updates are stored, using a cabled connection is more reliable than WiFi for such big downloads.

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