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Restoring Backup from Computer

Hi, I am trying to restore a new phone with a backup I made on my old phone. I am logged into Itunes and when a click restore backup and it prompts my password; I enter correct password for my itunes and the system kicks it back saying incorrect password, but I had just logged into my itunes with the same password? Please help me I would love to have my New phone up and running

iPhone 11 Pro, iOS 13

Posted on Jan 6, 2020 11:36 AM

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Question marked as Top-ranking reply

Posted on Jan 6, 2020 11:40 AM

Perhaps you (or someone else) set up a different pssword for your encrypted backup.

See this support article, at section " if you don't remember...":--> About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support

Regards

Giulio

1 reply

Restoring Backup from Computer

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