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activation problem

How can I remove activation lock in my iPhone

iPhone 6s

Posted on Jan 4, 2020 5:28 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 4, 2020 5:51 AM

Enter the id and password of the account that it's locked to.


If you can't remember your id : If you forgot your Apple ID - Apple Support 


Or, and if you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

1 reply
Question marked as Top-ranking reply

Jan 4, 2020 5:51 AM in response to Symoash

Enter the id and password of the account that it's locked to.


If you can't remember your id : If you forgot your Apple ID - Apple Support 


Or, and if you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

activation problem

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