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I got second hand ipad and it is still linked to another Apple ID.

Is there a way to erase if you don't know the person who's id is still linked?

iPad (5th gen) Wi-Fi

Posted on Dec 25, 2019 10:03 AM

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Question marked as Top-ranking reply

Posted on Dec 25, 2019 10:18 AM

You will need to contact the person that previously owned it for them to remove the Activation Lock. If you cannot contact them, try to return it for a refund. The device is useless to you unless the other person removes the lock. There is nothing you can do to try and bypass Activation Lock.

3 replies

I got second hand ipad and it is still linked to another Apple ID.

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