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cancel purchase required!!

10 minutes ago my child paid a subscription in pix art for a large amount, please help cancel the purchase

Posted on Dec 20, 2019 8:44 AM

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Question marked as Top-ranking reply

Posted on Dec 20, 2019 8:48 AM

You cannot cancel the purchase as such: you would have to request a refund.


Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to  https://reportaproblem.apple.com/?s=6

2 replies
Question marked as Top-ranking reply

Dec 20, 2019 8:48 AM in response to OlgaMartynenko97

You cannot cancel the purchase as such: you would have to request a refund.


Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to  https://reportaproblem.apple.com/?s=6

Dec 20, 2019 8:48 AM in response to OlgaMartynenko97

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on ‘Get Help’)

cancel purchase required!!

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