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During the initial restart and install I continually receive an error stating "mac OS could not be installed on your computer. Some APFS cyrptographic state information was unexpectedly unavailable. : (-69461)
with instructions to then restart and try again. have tried many times - nothing changes. any ideas?
MacBook Pro 15”, macOS 10.14
Hello, adamstr4!
Thank you for visiting the Apple Support Communities. If I understand correctly you are having some difficulties with updating your macOS. I know that keeping your OS up-to-date is vital, so I’m happy to help find a resolution.
Please make sure of the following:
If you’ve completed those steps and still cannot install the update, then create a new user account on your Mac, and try to update from the new user. How to test an issue in another user account on your Mac
If the error still persists, use Disk Utility to repair your disk: Repair a storage device in Disk Utility on Mac
Please keep me posted on your progress.
Take care!
Continually receiving an error stating "mac OS could not be installed on your computer" when updating to OS Catalina
