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Level 1

4 points

Apple ID

My new phone I am trying to set up is asking me for a password for an Apple ID that doesn’t exist

iPhone 11

Posted on Dec 13, 2019 8:34 PM

Top-ranking reply

Level 10

684,525 points

Posted on Dec 13, 2019 8:46 PM

Is this a used phone or a newly purchased new phone?

If a newly purchase phone, you are entitled to 90 days of telephone support from Apple. Try contacting them.

Work through the screens to get an email or chat option.

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