You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Internet recovery reinstall not working

I am trying to reinstall the OS after erasing the drive in preparation to submit my MacBook Pro (late 2013) for trade-in. Command-R puts me into internet recovery mode. I get as far as the screen "Select the disk where you want to install the OS X," but no options appear. I have retried several times.


Thanks for any advice you can give.

Posted on Dec 13, 2019 10:16 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2019 11:54 AM

Per Apple:

If you can't start up from macOS Recovery

If your Mac can't start up from the built-in recovery system, it might automatically try to start up from macOS Recovery over the Internet. When that happens, you see a spinning globe instead of an Apple logo during startup.

To manually start up from macOS Recovery over the Internet, press and hold Option-Command-R or Shift-Option-Command-R at startup. Learn more about these key combinations.

If your Mac still can't start up from macOS Recovery, you might need to start up from another disk or volume, or use a bootable installer.

Similar questions

1 reply
Question marked as Top-ranking reply

Dec 14, 2019 11:54 AM in response to PatriciaE26

Per Apple:

If you can't start up from macOS Recovery

If your Mac can't start up from the built-in recovery system, it might automatically try to start up from macOS Recovery over the Internet. When that happens, you see a spinning globe instead of an Apple logo during startup.

To manually start up from macOS Recovery over the Internet, press and hold Option-Command-R or Shift-Option-Command-R at startup. Learn more about these key combinations.

If your Mac still can't start up from macOS Recovery, you might need to start up from another disk or volume, or use a bootable installer.

Internet recovery reinstall not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.