Cant sign in my icloud in facetime and messnger in my MacBook and iphone7plus
Hi how can i sign in my icloud account in my facetime and messenger?with my macbook and iphone7plus
Question marked as
Top-ranking reply
What happens when you try? Error message(s)? Are you unable to sign in or after signing in, they won't activate?
IOS
Messages - If you get an error when trying to activate iMessage or FaceTime
Have you checked Settings/Screen Time for any restrictions?
Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup
OS
Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac
Possibility for both.
Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.
There is a contact link.
Apple Support by e-mail or chat
Or fill out and submit this form.