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did not receive verification code

I have just bought my iphone 11 this afternoon, I have download a few apps like grab, whatsapp, those apps require verification code in order to log in, however, the phone i just bought did not receive any verification code for those few apps, why is this happen? is the phone problem or other reason?

Posted on Dec 6, 2019 6:38 AM

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4 replies

Dec 9, 2019 12:56 PM in response to alvintang

Hello alvintang,


Thank you for visiting Apple Support Communities. It sounds like you're having trouble receiving a verification code for your apps. I'd love to share information that may help you resolve this.


If the verification codes are received as text messages, try the steps here:


If the verification code is being sent in an email, you may want to check your junk or spam folder to see if the code was sent there: Search for and view email on your iPhone, iPad, or iPod touch


If you need more help, you'll want to reach out to the app developer: How to contact an app developer.


Take care.

did not receive verification code

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