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Unable to update credit card on file

My previous credit card was hacked! I am trying to add my new credit card onto the Apple site and I am unable to do this secondary to a message that says I must have 1 payment on file! I have used my former card for several years so there has to be a record of useage! How do I proceed from here?

iPhone 8 Plus, iOS 12

Posted on Dec 3, 2019 6:28 AM

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Question marked as Top-ranking reply

Posted on Dec 3, 2019 6:36 AM

You have to cancel any autopay or subscriptions attached to that old card. Also you can go here - Change, add, or remove Apple ID payment methods - Apple Support

1 reply

Unable to update credit card on file

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