Cannot get into ipad

Hello,

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

If you don't know your passcode:

Forget Passcode or Restore Device

1. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
2. How to erase your iOS device & then set it up as a new device or restore it from backups

For help with the above or later models including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.

If the above doesn’t work for you, then:

Follow these steps to place your iOS device into recovery mode: iPhone DFU mode explained, and how to enter DFU mode on your device.

If all fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service.

If you don't know your Apple ID and/or password:

For Problems With Your Apple ID

1. Forgot iCloud Password
2. Forgot Apple ID
3. iForgot Password - Apple ID
4. iForgot UserName - Apple ID
5. Apple ID Password Change
6. Apple ID Name Change
7. Apple ID - Apple Support
8. Manage your Apple ID primary, rescue, alternate, and notification email addresses
9. About your Apple ID email addresses
10. Get help with Apple ID
11. Contact Apple for help with Apple ID account security - Apple Support
12. What to do after you change your Apple ID email address or password - Apple Support

Reset Security Questions

Contact Apple for help with Apple ID account security

If you forgot the answers to your Apple ID security questions - Apple Support

You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.

Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.

Please read Writing an effective Apple Support Communities question. We are here to help. We are all users. We are not mind-readers nor clairvoyants. We only know what you write down and tell us. Be specific and thorough. Include your hardware information and installed version of macOS.

FYI: These are user-only forums. You are not speaking to Apple. if you need to speak with Apple Support, then contact product and tech support:  Contacting Apple for support and service including international calling numbers.

Thank you for your understanding and support.