Face ID fails after 13.2 update, iPhone XR

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Face ID fails after 13.2 update, iPhone XR

Updated my wife’s iPhone to latest iOS and Face ID no longer works. Tried to reset and setup Face ID again it is failing. Currently doing restore from backup but is this known issue with latest iOS?

Posted on Oct 29, 2019 4:00 AM

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Answer 1

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1mcgeek Author

Level 1

14 points

Nov 3, 2019 5:54 PM in response to chuck_3rd

Perhaps the failure after upgrade was coincidental? Took it to Apple Store, diagnostic showed a sensor had failed, phone under warranty has been replaced

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Answer 2

chuck_3rd

Community Specialist

Nov 3, 2019 4:07 PM in response to 1mcgeek

Hello 1mcgeek and welcome to Apple Support Communities.

I see you're having issues with Face ID after a recent update. Follow the steps outlined here:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

Depending on the specific error message you're seeing, if the tips there do not resolve the issue, you'll find a link at the end of the article that will allow you to contact Apple Support for further help.

Cheers.

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Answer 3

chuck_3rd

Community Specialist

Nov 3, 2019 6:23 PM in response to 1mcgeek

Hi 1mcgeek.

I'm glad to hear you got it sorted at the Apple Store. Have a brilliant rest of your day.

Cheers.

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Face ID fails after 13.2 update, iPhone XR

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