You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I dispute a charge

How do I dispute a charge from my iTunes bill

iPhone 6s, iOS 13

Posted on Oct 19, 2019 8:13 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2019 8:17 AM

Click on the link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 - Does not mention purchases or subscriptions made by another family member as part of Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts.


Request a refund for an App Store or iTunes Store purchase --> https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund --> http://reportaproblem.apple.com

1 reply
Question marked as Top-ranking reply

Oct 19, 2019 8:17 AM in response to cloee132

Click on the link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 - Does not mention purchases or subscriptions made by another family member as part of Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts.


Request a refund for an App Store or iTunes Store purchase --> https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund --> http://reportaproblem.apple.com

How do I dispute a charge

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.