money taken off my bank account 16.09. and still not on my apple ID please help

If it hasn't been spent, try contacting iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

If you mean you trying to add money to your account's balance, try logging out and back into the account and see if the balance updates