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Why am I being charged for apps I don’t have

iPhone XR

Posted on Sep 16, 2019 06:56 AM

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Question marked as Top-ranking reply

Posted on Sep 16, 2019 08:31 AM

Do you have a subscription that you haven't cancelled? See: View, change, or cancel your subscriptions - Apple Support


If that doesn't help, the following has a number of items to check and also includes instructions on how to contact Apple Support if needed: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

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Question marked as Top-ranking reply

Sep 16, 2019 08:31 AM in response to jahsheena208

Do you have a subscription that you haven't cancelled? See: View, change, or cancel your subscriptions - Apple Support


If that doesn't help, the following has a number of items to check and also includes instructions on how to contact Apple Support if needed: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

Sep 16, 2019 10:10 AM in response to jahsheena208

Then see the following which has a number of items to check and also includes instructions on how to contact Apple Support if needed: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support


Also, if the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


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