can't connect to App Store

I have a MacBook Pro running Mojave 10.14.5 and since last update I can not open the App Store I keep getting the message "can't connect to App Store" and I keep getting 404 in Safari not sure if they are connected.

Posted on Sep 14, 2019 12:36 PM

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Question marked as Top-ranking reply

Posted on Sep 15, 2019 06:42 PM

Hey Junkyard 23,


Thanks for using Apple Support Communities! I definitely want to make sure you're able to access the App Store as expected. I am happy to provide some information and help get this resolved!


Based on the information you shared, I recommend taking a look at the link below for step to take when you can't connect to the App Store. Since you're also having an issue with Safari, this could be a network related problem so definitely work through the steps for "Check your Connection" If the issue persists, I recommend working through the rest of the steps as well.


If your can't connect to the App Store, iTunes Store, or Apple Books


Thanks again, and have a great day!

2 replies
Question marked as Top-ranking reply

Sep 15, 2019 06:42 PM in response to Junkyard 23

Hey Junkyard 23,


Thanks for using Apple Support Communities! I definitely want to make sure you're able to access the App Store as expected. I am happy to provide some information and help get this resolved!


Based on the information you shared, I recommend taking a look at the link below for step to take when you can't connect to the App Store. Since you're also having an issue with Safari, this could be a network related problem so definitely work through the steps for "Check your Connection" If the issue persists, I recommend working through the rest of the steps as well.


If your can't connect to the App Store, iTunes Store, or Apple Books


Thanks again, and have a great day!

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can't connect to App Store

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