Macbook Pro 13" 2017 startup problem

Question

Level 1

12 points

Macbook Pro 13" 2017 startup problem

My MacBook was fine until a few months ago. If I close the lid, it doesn't go to sleep I have to physically go and tell it to sleep. This is not the main problem. The screen keeps going black when I restart from either sleep mode or shut down mode. It then tells me the battery is extremely low (an icon with flashing red battery). The only way I can restart it is to plug it in. It then starts up and if I look at the battery it says anything from 50% to 100% charged and continues to show this as I work. I tried the diagnostics (holding down the letter D) but it doesn't work even though I followed the instructions to the letter. This is annoying as it has occasionally gone black screen when I'm in the middle of something and then I have to plug it in and start all over again. Surely a battery should last longer than about 18 months to 2 years?

Posted on Sep 8, 2019 1:27 PM

Reply

Answer 1

DonH49

Level 6

16,716 points

Sep 8, 2019 3:41 PM in response to suepernz

try both:

SMC reset https://support.apple.com/en-us/HT201295

Zap pram https://support.apple.com/en-us/HT204063

Reply

Answer 2

HWTech

Level 9

68,600 points

Sep 8, 2019 3:57 PM in response to suepernz

If @Smokerz's suggestions don't help, then you may need to take it to Apple or an Apple Authorized Service Provider. There are multiple free repair programs for this model laptop with the publicly acknowledged ones listed here:

https://support.apple.com/exchange_repair

Reply

Answer 3

suepernz Author

Level 1

12 points

Oct 11, 2019 5:06 PM in response to suepernz

I did as suggested and took the MacBook Pro into the service people. Turns out the battery had grown!! and was faulty so renewed free of charge as still under warranty. Thanks for suggesting this. Now works well except I'm having trouble finding the widgets with currency conversions, weight conversions etc.

Reply