Can't use Apple ID

Cant use Apple ID. I know password.


[Image Edited by Moderator to Remove Personal Information]

iPhone 6

Posted on Aug 23, 2019 11:39 AM

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Question marked as Top-ranking reply

Posted on Aug 23, 2019 12:25 PM

Anasuarik Said:

"This person is not active --- Cant use Apple ID. I know password."

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If you did not request to deactivate this account, contact Apple Support, to find out more about this, ASAP:


Contacting Apple:

Contact Us - Choose Locations

USA: 1(800)MY-APPLE

12 replies

Aug 23, 2019 3:18 PM in response to Anasuarik

Anasuarik Said:

"I called Apple Support. They did not even know how to write my mail. 3-4 times spell my mail but still could not find my account. So before calling, I wrote that who I am, what I want, the address of my mail."

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A Screenshare is what to Perform:

Here's what I would do: Contact Apple Support once more, and request to perform a screenshare with the Apple Rep of your iPhone. You would get a prompt, then, if you were to accept the Terms & Conditions, you would show them what's going on from your perspective, and they will follow through with how to correctly spell your name.


Show Apple this Hard-Copy, Handwritten Info:

While on the phone with an Apple Rep, show the screen with them, through use of a screenshare. Enable the Video app of your iPhone, request a prompt for a screenshare of your iPhone, and then share the iPhone's screen with the Apple Rep. That way they can see this from your perspective.


Calling Apple Back with Screensharing:

Put the phone on speaker, during your screenshare with the Apple Rep. All the Apple Rep can do is assume things word-for-word over the phone, audibly,. So, that is why seeing things visually is best. So, I recommend you call Apple back, refer to the same case number and then ask to reperform all of this using screenshare.


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Can't use Apple ID

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