messages will not open on my mac
I am able to access messages on my iPhone but unable to open the app on my mac. I have restarted both my iPhone X and my MacBook pro but it is still not working. Any ideas?
iPhone XS
Question marked as
User profile for user:
CarlAVII
User level:
Community Specialist
Hello LisaAA59,
Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to open the Messages app on your MacBook Pro. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.
Disk Utility for Mac: Repair a disk using Disk Utility
Next, use safe mode to start up your Mac as it does the following things:
- Verifies your startup disk and attempts to repair directory issues, if needed
- Loads only required kernel extensions
- Prevents Startup Items and Login Items from opening automatically
- Disables user-installed fonts
- Deletes font caches, kernel cache, and other system cache files
Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.
Use safe mode to isolate issues with your Mac
Graphics performance limited in macOS Recovery, safe mode, or Guest User mode
Cheers!