refound

Question

Level 1

4 points

refound

I did not authorize the apple music use, when I used was because it was open like was free to use in my device, I notice that apple was billing me it for two moths was yesterday and I did not find the option to ask for my refound about this use that I did no buy and I did not authorize. In fact, I got the Spotify promotion in knowledge of three months $0.99 and after this time start to pay the regular price, because I did not know that I have apple music like a purshased in my apps.

I want my refund because I noticed that Apple is cheating the customer using different tricks to make us pay for apps and it isn't the first time that you do it.

Yrene Lancaster

Posted on Jul 17, 2019 9:45 AM

Reply

Answer 1

Top-ranking reply

King_Penguin

Level 10

334,192 points

Jul 17, 2019 11:31 PM in response to yrene32

it isn't the first time that you do it

It's not our fault (you know that these are user forums and that we are just fellow users), nor Apple's, that you didn't stop its auto-renewal.

Have you now stopped its auto-renewal : View, change, or cancel your subscriptions - Apple Support ?

In terms of a refund purchases are obviously considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Reply

refound

Similar questions