Audio doesn't work on calls

My audio is not working when making or receiving a call




[Re-Titled by Moderator]

iPhone 7, iOS 12

Posted on Jul 11, 2019 11:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 11, 2019 11:21 PM

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone - Apple…

If the microphones on your iPhone, iPad, and iPod touch aren't working - Apple Support


Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


1 reply
Question marked as Top-ranking reply

Jul 11, 2019 11:21 PM in response to Jayaleza

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone - Apple…

If the microphones on your iPhone, iPad, and iPod touch aren't working - Apple Support


Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Audio doesn't work on calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.