Problem with touch screen in Apple Watch Series 3

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Level 1

8 points

Problem with touch screen in Apple Watch Series 3

Hello! I have a problem with touch screen in Apple Watch Series 3.

Sometimes the screen works fine, but it often happens that the touch screen does not respond to my actions. Helps a strong press in various parts of the screen. After that, the clock works fine for a while. But soon all repeats itself... I checked the IMEI, the warranty only applies to repairs at Apple service centers. I would like to know if this repair will be free or how much it costs approximately?

Thanks in advance and greetings from Moscow

Apple Watch Series 3, watchOS 5

Posted on Jun 21, 2019 6:41 AM

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Answer 1

julieda

Level 7

32,030 points

Jun 21, 2019 7:13 AM in response to kertana

Try resetting your Watch by pressing in the crown and side button until you see the Apple logo, then release both.You don't mention how long you have had the watch so I am not able to comment on whether or not the watch is sill under warranty. I suggest a call to Apple Support, they should be able to answer your questions. Good luck.

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Answer 2

kertana Author

Level 1

8 points

Jun 21, 2019 7:56 AM in response to julieda

Thanks for your speedy reply! Unfortunately the reset did not help. I don't remember exactly when the watch was bought, I don't think it's more than a year old. But I checked the IMEI - estimated purchase date 2018-10-04, age 8 months 17 days

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Answer 3

Jun 21, 2019 8:02 AM in response to kertana

Apple will replace the defective watch for free or a small fee of up to $50, just depends on how old it is and how it is used.

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Problem with touch screen in Apple Watch Series 3

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