Apple Watch not counting Move or Exercise

Since the update last week, not counting the Move calories or Exercise minutes

Apple Watch Series 3, watchOS 5

Posted on May 20, 2019 07:59 AM

Top-ranking reply

Jessica_M_TX

Level 1

19 points

Posted on May 20, 2019 10:04 AM

I just did the reset by pressing the crown and side button. The watch reset and then I walked around my kitchen. It's still not counting steps even after the reset. The update must have broken the activity, move, step counts, etc.

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3 replies

Top-ranking reply

Jessica_M_TX

Level 1

19 points

May 20, 2019 10:04 AM in response to julieda

julieda

Level 7

32,036 points

May 20, 2019 09:53 AM in response to Lee-Christi

Reset your Watch by pressing in the crown and side button until you see the Apple logo, then release both.

Lee-Christi Author

Level 1

8 points

May 20, 2019 10:17 AM in response to julieda

It has started counting the Move, will test Exercise tonight. Ty for the tip

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Apple Watch not counting Move or Exercise

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