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I download movies on my MacBook iTunes but after later after it's done downloading it has disappeared. Then I have to re download the movie but it still won't stay in my iTunes Library. What can I do? I've shut down my computer and restarted it but nothing helps.
MacBook Air 13", macOS 10.13
Hello and welcome to Apple Support Communities, Steelegir19.
If I understand your post correctly, when you download a movie purchased in iTunes you're unable to find the movie to play it. I’d like to help.
First, make sure your computer is authorized in iTunes: Authorize your computer in iTunes
If this issue continues after those that, let's do some testing to narrow down the issue.
Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes corrects the issue. This article will tell you how:Â Use safe mode to isolate issues with your Mac
If everything is working correctly in safe mode, but is not working when you get back to your user account, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.
If the issue continues while in safe mode, a test user will let us know if the issue is isolated to your account, or system wide: How to test an issue in another user account on your Mac. If the issue happens in the test user also, then please check the section titled "If an issue happens in more than one user account."
Let us know if that resolves this issue for you.Â
Thanks for using the Apple Support Communities. Take care.
Hello and welcome to Apple Support Communities, Steelegir19.
If I understand your post correctly, when you download a movie purchased in iTunes you're unable to find the movie to play it. I’d like to help.
First, make sure your computer is authorized in iTunes: Authorize your computer in iTunes
If this issue continues after those that, let's do some testing to narrow down the issue.
Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes corrects the issue. This article will tell you how:Â Use safe mode to isolate issues with your Mac
If everything is working correctly in safe mode, but is not working when you get back to your user account, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.
If the issue continues while in safe mode, a test user will let us know if the issue is isolated to your account, or system wide: How to test an issue in another user account on your Mac. If the issue happens in the test user also, then please check the section titled "If an issue happens in more than one user account."
Let us know if that resolves this issue for you.Â
Thanks for using the Apple Support Communities. Take care.
Disappearing movies
