iPhone XR account disabled when updating apps

Hi!

Based on the details you provided, here is how we can address this.

1. Clarifying Your Device Software

First, a quick note on your software version to ensure we are on the same page. You mentioned iOS 26, but the iPhone XR supports a maximum of iOS 18.

• It is likely you are running iOS 18, which is the latest version available for your device.
• This distinction is important because newer features or settings might be in different places on other devices.

2. What This Error Means

The message "Your account has been disabled in the App Store and iTunes" is different from a simple password lock. It typically indicates one of two things:

• Billing Issue: There is an unpaid balance, a declined credit card, or a dispute on a previous charge.
• Security Flag: Apple’s system detected unusual activity and locked the purchasing part of your account to protect you.

3. Steps to Resolve the Issue

Because this is a specific security or billing flag, you typically cannot fix this just by resetting your password. You generally need to contact Apple Support directly to have them re-enable it.

Step 1: Check Your Payment Method (Optional but Recommended)

Before contacting Apple, check if a card has expired or failed.

1. Go to Settings > [Your Name] > Payment & Shipping.
2. If you see red text or a "Failed" message next to a card, tap it to update the details or add a new payment method.
3. If everything looks correct, proceed to Step 2.

Step 2: Contact Apple Support

This is the most reliable way to fix this specific error.

1. Visit getsupport.apple.com.
2. Select Apple ID (or "Apps & Services").
3. Choose "Disabled Apple ID" or "App Store & iTunes Store."
4. Look for an option to "Request Reactivation" or Chat/Call with an advisor.

• • Note: You may be asked to verify your identity. Apple Support needs to confirm you are the account owner before they can lift the restriction.

Important Safety Reminder:

Apple Support will never ask for your password or 2-factor authentication code. If anyone asks for these, do not provide them.

Once Apple Support clears the flag on your account, you should be able to update your apps on your iPhone XR immediately.

Hi,

That message has a very specific solution. Click here ➞ If a message says 'Your Media & Purchases account has been disabled' - Apple Support or one saying: “You cannot login because your account has been locked”. This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .

or for additional telephone contacts refer to: Contact Apple Support - Apple Support

The special contact link I provided above is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. If it does not work for you, try using the link in the support article or contact Apple starting at the top level general support link at Contact - Official Apple Support . 😉

If it is another reason, post with more details.