Maintaining AppleCare coverage on kids' devices

Something sounds suspicious about this set of events.

dheidle wrote:

I purchased new iphones for my kids with Applecare

How long ago? If the answer is less than one year, and the AppleCare has already taken effect, there should be no further action required to maintain coverage. AppleCare coverage is associated with a device, not an Apple Account (formerly called Apple ID).

dheidle wrote:

I purchased new iphones for my kids with Applecare that is under my Apple ID, but now received message that I need to sign in with my ID to maintain coverage. They are signed into their new devices with their own Apple IDs. How do I resolve this?

I agree with sberman. Something does sound suspicious. Where did you receive the message and from whom exactly? Was it a text? Apple doesn't text about AppleCare Plans. Was it an email? I've never received a message from Apple during the term of an AppleCare plan on any device I've covered. And if it was an email, did you check to see from what address it was sent?

Oh, you have AppleCare One! That makes a huge difference, and you neglected to tell us that.

See this article:

Add or remove a device from your AppleCare One plan - Apple Support

AppleCare One applies only to devices associated with your Apple Account. Your kids’ devices are under their Apple Accounts. The Apple Account that purchased the devices is irrelevant.

Glad it’s clear now.

Yes, you may purchase AppleCare (not AppleCare One, which covers devices associated with your Apple Account) for an individual Apple device if you wish. That Apple Care coverage will remain associated with that device for the duration of its coverage.

Hope you and your family enjoy your Apple gear.

Hello dheidle,

Because your kids signed in to their new devices with their own Apple ID the Apple Care One coverage will cancel within 24 hours of receiving the email because the coverage is under your Apple ID NOT theirs. Coverage can only apply to one Apple ID.

I had the same experience this Christmas buying my Wife an Apple Watch and I signed up for Apple Care One at the same time. I added two other Apple devices so as to have 3 total for the price. Come Christmas day my wife opens up her new Apple Watch and in the setup process assigns HER Apple ID to her new Apple Watch with her iPhone.

I get the same email warning message you did.

After chatting with Apple Support my only option was to get the AppleCare+ that only covers one device under her Apple ID. for her new watch. I removed the coverage for her under my Apple ID and added another device I have. Problem Solved.

AppleCare - Apple

So is this your iphone 17PM or do the kids have 17PM Phones?