Setup MacBook with wrong email address, now MacBook is activation locked

I hace a macbook pro 2020 I think. If received it as a 10 year employment anniversary gift from my employer.

I don't have a receipt, and I can't find (and don't think I have) the email that employer sent to verify that it shipped to my house.

I rarely used it and wanted to wipe it, reset it, and give it to my wife.

The wiping part went well. After I installed MacOS, I started to add her apple account. I used an email that was not her correct apple id email, entered the correct password for her apple account, and now... the laptop appears to be activation locked.


I tried to erase through recovery, but that did not work.

Would it work to change her apple id email to the one I did use?


Can anyone point me to where I can email/chat/call apple support on this issue (or tell me how to fix).





Posted on Dec 22, 2025 11:24 PM

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Setup MacBook with wrong email address, now MacBook is activation locked

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