Someone trying to hack my Apple password using security questions

As I said before, if you are using two factor authentication then there are no security questions. If you set two factor it is impossible to then have security questions.

Bogus from scammers. They don't care if they got things right. They can send out an email to 100,000 people and if even 20 people try to sign into a fake "Apple" web page and reveal their account information, the scammers have won.

Read this document if you think your Apple Account has been compromised. --> If you think your Apple Account has been compromised - Apple Support

For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> Checklist 1: Limit device and account access - Apple Support

For iOS 16 or later see how Safety Check on iPhone works to keep you safe. Safety Check for an iPhone with iOS 16 or later - Apple Support

Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple Account device list to find where you’re signed in - Apple Support

Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles

A document with general information about security and your Apple ID --> Security and your Apple Account - Apple Support

Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple Support - Apple Support

InformedBuyerR wrote:

I keep these emails everyday, someone is trying to hack my account clearly:

“We were unable to reset the password for your Apple Account (xxx@gmail.com) because there were too many unsuccessful attempts to answer your security questions. To protect the security of your account, you will not be able to reset your password for the next eight hours.”

when I go into my Apple settings I see that I have 2 factor authentication enabled but I don’t see anything related to security questions. (I want to change them)

how exactly are these hackers trying to answer these security questions ? Do I need to be concerned ?

The only “hacking” happening here is social engineering; phishing.

They’re trying to hack you and your perceptions. Not your Apple Account. Your Apple Account is fine.

The hackers are trying to fool you into giving them access to your Apple Account credentials.

Delete the spam, and move on with the rest of your day.

PS: the sending email address can be forged, just as can the calling phone number, or thr texting number for SMS.

More reading on common scams:

• Scam Pop-ups, Scam Viruses, Scam Receipts… - Apple Community
• Recognizing Apple Pay Fraud Report Scams - Apple Community

Recognizing Apple Pay Fraud Report Scams - Apple Community

InformedBuyerR wrote:

when I go into my Apple settings I see that I have 2 factor authentication enabled but I don’t see anything related to security questions. (I want to change them)

That is the part that does not make sense because there is no such thing as having security questions when 2 factor authentication is turned on. You can't find them because they are not there and no one else is able to find them either. Two Factor Authentication also cannot be turned off, so there would be no way to return to security questions.

I suspect the gmail address seen in the email is not EXACTLY the same as what you are using on your Apple Account. You are seeing you have 2FA on your actual Apple Account, not the one that is slightly different in the email. Look for characters such as the lower case L (l) and the uppercase I (I) that could look exactly the same, or other differences that could be easily overlooked.

You are getting responses from real people; Apple products users just like yourself. We are people sitting at home helping other users like ourself. Since you are posing us with something that is factually impossible I recommend you contact Apple about this.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you. For chat, you can also try using the Apple Support App —> https://apps.apple.com/app/apple-support/id1130498044

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.

Those are probably bogus emails. If you have 2 factor set on your account, security questions no longer exist. Have a read of Two-factor authentication for Apple Account - Apple Support