Major issues after latest dot upgrade to iOS - iPhone 13

I downloaded the latest iOS upgrade to my iPhone 13 yesterday, and now my phone has major problems. These are:


Passcode and Face ID had been deleted. The phone accepted a new passcode but won't save a Face ID image.


I cannot reach the App Store to download a fresh copy of my banking app, the phone just stalls showing a gear icon. Because Face ID is no longer available the app can't verify me so I've completely lost mobile banking, and I can't open it to changes its settings. I shop entirely online and cannot authorise payments for anything. This is a giant problem for me.


My credit cards have disappeared from Wallet and trying to replace them doesn't work, the information isn't saved so there's no way to verify them


I cannot restore the OS because Find Me is on and cannot be turned off. Under Screentime's Content & Privacy Restrictions the page is blank apart from the heading. This means Find Me cannot be turned off so trying to restore the OS from Recovery did not work.


I don't know what else doesn't work because I don't use many of the phone's functions but the ones I do use are critical to me.


I need an urgent answer to this problem even if it means going 40 miles to an Apple Store. I can make calls and receive messages but otherwise my two-year old phone is just a brick.


Can anyone help, please?


TIA

iPhone 13

Posted on Dec 20, 2025 1:42 PM

Reply
4 replies

Dec 20, 2025 2:31 PM in response to Figural

Follow these steps, testing after each step:



If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:





Need more help?


Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

Major issues after latest dot upgrade to iOS - iPhone 13

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