Family Sharing: Deleted accounts still count towards limit

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Level 1

4 points

Family Sharing: Deleted accounts still count towards limit

Hello,

i've got a question about family accounts.

We are a family of five, and due to various circumstances, we filled up the family members up to the 6 authorized account. (Kids losing their account, having to duplicate accounts etc...)

Now I want to clean up these accounts to set our family sharing properly, I've deleted the duplicated accounts.

They disappeared properly from the family group, but I'm still blocked if I want to add a new clean account.

Because the systems considers that my family is already filled with 6 people. But 2 of them are deleted.

On the family sharing menu on my mac, I see 4 people (the actual existing account), but I cannot add the fifth one, because it looks the deleted accounts haven't been removed from our family.

How to solve that ? Any advice would be kindly appreciated.

Thanks in advance

MacBook Pro 16″, macOS 15.6

Posted on Dec 13, 2025 10:47 AM

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Answer 1

Limnos

Level 10

427,037 points

Dec 14, 2025 4:29 AM in response to gaelhugo

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.

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