The intermittent charging issue on my MacBook M2 persists even after repair.

Hi everyone,

I’m posting here because I’ve been dealing with a confusing and frustrating issue with my MacBook, and I’m hoping someone might have guidance or similar experience. A few months ago, my MacBook (M2) started having an intermittent charging problem — the MagSafe light wouldn’t turn on consistently, and sometimes the charging would only start after unplugging and reconnecting multiple times.

I took it to an Apple Store and the MagSafe charging module was replaced. For a short while it seemed fine, but then the same issue returned:

• The charging light fails to turn on occasionally
• Sometimes I have to press or adjust the connector
• I have video recordings showing the issue clearly

When I went back to the store, I was told something unexpected: they said the previous repair package had not been fully removed, which is considered a service mistake. Because of this, the repair wasn’t properly closed in their system, even though the part was replaced and the device was handed back to me as “repaired.”

I was then advised to bring my MacBook again, but only “when I can manage without it,” and possibly leave it for 1–3 weeks so they could test it. As a student who uses the device daily, this is extremely difficult for me — and I’m concerned the issue may worsen over time.

Right now the problem still appears occasionally, not every day, but enough to worry me.

What concerns me most is that I’ve already had a repair, yet the issue persists, and the service record situation has become confusing due to the earlier mistake.

Has anyone else dealt with a repeated charging issue like this after a repair?

What would be the best way to proceed — ask for further escalation, request a proper second repair record, or insist on a more thorough evaluation?

Any help or advice would mean a lot.

Thank you in advance.