User profile for user: OrlaPorla
OrlaPorla Author
User level: Level 1
4 points

Changing the region of my App Store

Hello,

I need assistance with changing the region of my Apple ID, and I am facing a paradoxical situation that I am unable to resolve on my own.

I left the United States about three months ago, and I must change the region of my Apple ID in order to download essential government, medical, and banking applications. However, the system will not allow me to change the region because it claims I have an active Apple Arcade subscription.

The issue is that my Apple Arcade subscription was canceled and expired on December 8, yet it still appears under my subscriptions as if it is active.

Because of this, when I try to change the region in the App Store settings, I am told to cancel my subscription — but the subscription is already canceled and expired, and I cannot remove it.

This situation makes it impossible for me to change my region, even though I have no active or ongoing subscriptions.

Please help me resolve this issue, as I am unable to use important services due to the region being locked.

Thank you in advance.

iPhone 13 Pro Max, iOS 26

Posted on Dec 8, 2025 3:36 PM

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4 replies
User profile for user: Limnos
Limnos
User level: Level 10
426,923 points

Dec 8, 2025 5:10 PM in response to OrlaPorla

I don't have any subscriptions to I don't know if the expiration time is 00:01 in the morning of the 9th or midnight. In other words, wait until the 10th. I don't know where you are now but remember the time zones are different.


It may only accept a card from the country to which the account is set. I.e., it has to billed to you at an address in the USA. If you can neither add a payment method nor contact Apple, your alternative is to create a new Apple Account. That has multiple disadvantages but it may be your only option. Nobody on this forum has any more connection with Apple than you do, sorry.


Relevant article: Change your Apple Account country or region - Apple Support






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User profile for user: OrlaPorla
OrlaPorla Author
User level: Level 1
4 points

Dec 8, 2025 3:51 PM in response to Niel

It is already the 9th where I am. And that’s exactly the problem.

I cannot contact Apple Support because I cannot download any apps.

When I try to download something, the App Store asks for my password. I enter it, and then it asks me to add a payment method.

I try to add my card, but it doesn’t accept any of them.

So I am stuck — I cannot download anything, I cannot update anything, and I cannot change my region.

On top of that, because my region is still set to the United States, I cannot contact support by SMS like I used to when I lived there.

I’m completely locked out and unable to fix this on my own.

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Changing the region of my App Store

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