Error changing birthday on Apple Account under family plan

I am trying to change the birthday on an apple account under my family plan. It has the wrong age. When we go to change it, it asks for my approval as the organizer. When I approve. It sends me a verification code from PayPal for whatever reason and when I enter the verification code and hit agree, I constantly get this error.


[Re-Titled by Moderator]

Original Title: Unable to change birthday

Posted on Dec 8, 2025 3:29 PM

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1 reply

Dec 8, 2025 3:32 PM in response to Metaphizix

Use this link to check the status of Apple’s various services and servers —>

Apple - Support - System Status


Remove any VPN entirely, don't just turn it off.


Restart your device.


If still having problems, refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.


Error changing birthday on Apple Account under family plan

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