Apple -- PLEASE FIX MAIL RULES

Question

Apple -- PLEASE FIX MAIL RULES

I'm on an "old" MacBook Pro, do OS updates as they are offered, my system is running 13.7.8

I can't edit to remove, sometimes I can't add, or what I've added disappears. Often the rules that do function don't apply until I use the drop-down menu > apply rules.

It's very important that I have rules indications because of the many groups and projects I work on. I imagine I'm not the only one :)

Apple has needed to fix this known issue for a very long time. How about now?

[Edited by Moderator]

MacBook Pro 15″, macOS 13.7

Posted on Dec 7, 2025 5:18 AM

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Answer 1

dialabrain

Level 10

135,659 points

Dec 7, 2025 7:39 AM in response to Jayne De Sesa

FWIW, you can send Apple feedback but, since you're on Ventura 13.7.8 and are up to date, there won't be any feature changes to Ventura since it is no longer supported.

Feedback - macOS - Apple

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Answer 2

VikingOSX

Level 10

123,182 points

Dec 7, 2025 12:28 PM in response to Jayne De Sesa

You are not addressing Apple in these strictly fellow user-supported and public communities.

The Apple Mail rules panel is not rocket science. It allows you to add, edit, duplicate, or remove rules. I have a rule named No Spam. On that rule panel, I have 29 individual rules one for each spam source I want to intercept and move to the Trash. Nothing just disappears in the No Spam rule.

Perhaps you should revisit how you are forming Mail rules:

Creating a rule in Apple Mail designed to… - Apple Community

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Answer 3

VikingOSX

Level 10

123,182 points

Dec 9, 2025 6:39 AM in response to Jayne De Sesa

I too have been using Mail rules for decades and I only use them for SPAM with one exception. When I receive an email notification from Peets Coffee, I set the background color of the received message to green so it stands out.

Otherwise, regardless of the operating system, including Ventura, I have never set a Mail rule that mysteriously disappeared. I have set a few that did not work until after the forehead slap and rule revision.

Unfortunately, I cannot offer any advice about your disappearing rules issue. And, Ventura has fallen off of the usual three-year support window for Apple operating systems, so no fixes will be forthcoming from Apple, even if it is a bug.

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Answer 4

Dec 8, 2025 2:56 AM in response to dialabrain

Thank you for your response, dialabrain. I know my system is not supported for feature changes, however, it would be good if the existing, native features were performing correctly. It's crazy that I'd have to buy a new MBPro to have all operations in working order, but then, crazy is the world we have.

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Answer 5

Dec 9, 2025 3:27 AM in response to VikingOSX

Of course I know very well how to use the Apple Mail rules, and have been for years and years. The problem is that new rules, after input, disappear in the panel, when eliminating rule categories, they are still appearing in the panel. I don't use the rules panel for Spam, but to categorize my correspondence, groups and projects.

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Answer 6

dialabrain

Level 10

135,659 points

Dec 8, 2025 1:45 PM in response to Jayne De Sesa

Sorry, I never received notice of your reply. I don't use Mail often nor do I create rules for it. I suspect VikingOSX's closing comment may be relevant.

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Answer 7

Dec 9, 2025 10:51 AM in response to VikingOSX

Thank you nevertheless.

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