App Store not working on Mac mini: Unable to update, download, or purchase apps

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Level 1

4 points

App Store not working on Mac mini: Unable to update, download, or purchase apps

I cannot update, download or purchase anything in the app store. I made a purchase that charged my card through the App Store, then it states it cannot be completed and timed out. I've tried everything, including resetting my Mac mini to factory settings, tried resetting my router and using a different internet. Not sure what else to try.

[Re-Titled by Moderator]

Original Title: App Store not working.

Mac mini, macOS 26.1

Posted on Dec 6, 2025 2:26 PM

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Answer 1

Top-ranking reply

barbra294

Level 1

26 points

Dec 6, 2025 2:34 PM in response to Cywolf

It sounds really frustrating, especially after trying so many steps already. A few things you can check:

Make sure you are signed in with the correct Apple ID in System Settings and in the App Store.
Try signing out of the App Store, restarting your Mac, then signing back in.
Check for any billing or payment issues at Settings > Apple ID > Payment and Shipping. Even small billing problems can block downloads.
You can also test your connection to Apple’s servers by visiting Apple’s System Status page. If the App Store is having issues, it will show there.

If nothing helps, you can contact Apple Support directly: Contact - Official Apple Support. They can check your account and help with the purchase that timed out.

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Answer 2

Cywolf Author

Level 1

4 points

Dec 8, 2025 10:52 AM in response to barbra294

Well, I had tried everything you had suggested. I called and they passed it up to second level review. Still couldn't get it to work so they escalated it to an engineer, so waiting a week to see what they can figure out. I appreciate your assistance on it. Happy that Apple is working on it.

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