Problem with passkey for Apple ID, when logging to App Store Connect

Hello,


I started to have issues logging on my Safari browser to my developer's account on App Store Connect. So far I haven't had any problems. I just clicked on the "email or phone number" field, my appleID was suggested, I used finger tips reader and that was it. No more interactions from my side. I was logged in.


Recently I have bought and setup new iPhone with FaceID. I do not know if it has anything to do, but it appears I have problems since that moment. Previously I used old iPhone SE (2020), without Face ID, but with fingertips reader.


Now, when I try to log in the same window appear, but after clicking in the "email or phone number" a passkey for my appleID is suggested (I am not sure what was previously suggested: passkey or password?). The issue starts when I use my fingertips reader - I get "Can't verify your account. Try again or continue with password" message. It looks like in the attached screenshot.


When I choose "Other accounts..." option and pick the same appleID but with password, everything works. I need, however, to click twice (first the user, then the password) and sometimes additionally 2FA code is displayed (on the same macOS), which I have to copy to the Safari browser to confirm my account! This is working, but very annoying.


Is there a way to resolve this issue? I do not know - fix the passkey, get rid of using passkey as default option when logging to App Store Connect? Any other way?


MacBook Air (M1, 2020)

Posted on Nov 26, 2025 10:43 PM

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Question marked as Top-ranking reply

Posted on Dec 9, 2025 7:14 AM

This article has a bunch of information about passkeys. Since you have changed your identity system you may wish to delete the current passkey for the site and create a new one.


Use passkeys to sign in to websites and apps on iPhone - Apple Support


5 replies

Dec 27, 2025 5:25 AM in response to azaksalmarzur28

The thing is, I do not have any passkey assigned to my Apple ID. I have nothing to delete. And hand I have not managed to create passkey for my Apple ID either. I have no clue how to do it. iPhone User Guide does not help much.


On the other hand apparently it is not my problem alone:

Apple Support Forum - How to regenerate passkey for appstoreconnect.apple.com


I ask ChatGPT about this issue and it claims that Apple implements Passkey gradually and not all Apple ID accounts have it available. In particular, Apple development accounts might have it not available, and I have development account. I do not know however how far from the truth are ChatGPT claims.

Dec 27, 2025 5:41 AM in response to Axel-Mihal

I would’t hold my breath awaiting a reply from that particular member. 😕


Unfortunately, Apple’s Trusted Devices have for quite some time employed crypto-logically based “passkey-like” authentication for Apple’s servives (even before “passkeys” were formally rolled-out).


Where the “old scheme” ends and where “passkeys” begin is indeed a bit fuzzy.

Problem with passkey for Apple ID, when logging to App Store Connect

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