Location of a old phone

Without access to your Apple ID, you cannot use Find My or locate any device. Recover Your iCloud Account

A. Use Apple’s Account Recovery

Go to:

iforgot.apple.com

Enter your Apple ID email → follow the steps.

Apple may ask for:

• Phone number linked to the Apple ID
• Device passcode (if known)
• Answers to security questions
• Trusted device approval
• OR start Account Recovery (takes a few days)

B. Once Your Apple ID Is Active Again

Immediately check:

Settings → Your Name → iCloud → Ensure Find My iPhone is ON for all devices.

2. Then: Try Locating Your Mother’s Old iPhone (iPhone 15 or older)

Once your ID is restored, use:

A. Find My iPhone (from any device)

Go to:

icloud.com/find (via browser)

OR

Use the Find My app on any Apple device you are logged into.

You will see:

• Last known location of the phone
• If it’s online or offline
• Battery status
• Location history (Limited)

B. If the phone is offline

You will see a message:

"No location found" or "Offline"

Then you can still:

• Put device in Lost Mode
• Show a message on screen
• Play a sound
• Get notified if it comes online

But Apple cannot track if:

• Find My was OFF before the phone was lost
• The phone has been erased
• The Apple ID was removed
• The device has no battery for long time

❗IMPORTANT

You must know the Apple ID credentials used on your mother’s phone.

Otherwise, you cannot locate it — not even Apple Support can bypass this.

🔧 If You Don’t Know the Apple ID of Your Mother’s Phone

You can try:

Ask Apple Support to Check the Device

If you have proof of purchase, Apple Support can:

• Tell you if an Apple ID was used
• Help with account recovery

Contact:

Contact - Official Apple Support

Your description is very confusing. If your account is the one signed into your mother's phone then it isn't her phone, it is yours. An iPhone belongs to the owner of the account that is signed into it. If her account is signed into it then you do not need to have access to your account to help her find it.

Read this support article to find out how to use the Find My app to locate a missing device or item. Click here --> Use Find My to locate your lost Apple device or AirTag - Apple Support

- A person can use the Find My app on a device owned by someone in their Family Sharing group. Alternatively, anybody can sign into https://www.icloud.com/find to locate their device using a browser.

"You don't need a two-factor code if you use any internet browser and log into www.icloud.com/find

Note that the address must include the "/find" as shown above."

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If the iPhone is indeed signed into your account then you first need to recover your account. You do not provide details as to why you do not have access to your account. This article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple Account primary email address or phone number - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.

This article outlines what to do If you forgot your Apple ID password --> If you forgot your Apple Account password - Apple Support

or go directly to this link --> http://iforgot.apple.com/

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community

If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple Support - Apple Support