Can't scan without USB connection

My iMac, running MacOS 26.1 is no longer able to run a wireless scan from my Canon MG3520 printer... what gives???


Posted on Nov 25, 2025 4:50 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2025 10:43 AM

Are you able to print to the printer?


Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?


Try the following: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


4 replies
Question marked as Top-ranking reply

Nov 26, 2025 10:43 AM in response to LongbowJim

Are you able to print to the printer?


Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?


Try the following: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Nov 25, 2025 5:36 PM in response to LongbowJim

if you are scanning from the canon software -- go to canon and check the macOS SYSTEM REQUIREMENTS for your scanner (and google if others are having compatibility issues and how they fixed it, the solution)


it probably needs a software update to work... Tahoe 26.1 is still the bleeding edge...


PS: I presume you mean it has never worked since updating to macOS 26x



Can't scan without USB connection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.