Why won't my AirPods Pro connect to my device?

My AirPods Pro won't connect and I'm unable to troubleshoot using the links below - do I need to buy new AirPods or a new charging case?

If your AirPods or AirPods Pro won’t connect – Apple Support (AU)

How to reset your AirPods and AirPods Pro – Apple Support (AU)



[Re-Titled by Moderator]

Original Title: AirPods Pro won't connect

MacBook Air, macOS 15.7

Posted on Nov 24, 2025 9:16 PM

Reply
1 reply

Nov 27, 2025 5:03 PM in response to jamesgriff

Re: "AirPods Pro won't connect"


Thank you for your post to the community, and for sharing what you have already tried.


Keeping the Mac (or device) OS version, and the AirPods Pro firmware, both up to date often avoids difficulties.


Eg: Seems you are using MacOS 15.7 on your MacBook Air

So, if you haven't already: ... you may need to update to MacOS 15.7.2.

What's new in the updates for macOS Sequoia - Apple Support

Eg says:

macOS Sequoia 15.7.2 : "This update provides important security fixes and is recommended for all users."


You can check for updates in System Settings > General > Software updates.

Reminder: If you choose to update, it is always wise to back-up your Mac first


For AirPods: To check if the firmware needs updating: See: About firmware updates for AirPods - Apple Support

and

Tip: Leave AirPods Pro connected to power overnight with the iPhone connected to wi-fi close by,

so they can update automatically (or : a Mac can update the firmware more quickly)

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If your Mac or device you want to connect AirPods Pro with is already up-to-date:


  • restarting a device or Mac often restores order if something is not working as expected
  • does turning Bluetooth off and back on help connect the AirPods ?

(While wearing AirPods: Tap it, if you see "Not Connected")

  • are you only connecting AirPods to one device at a time.?

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Re: do I need to buy new AirPods or a new charging case?


We can't guess from the info. available ...

  • are the AirPods charging ok ? Charge your AirPods - Apple Support
  • have the AirPods been set-up and connected to the Mac before ?
  • are the AirPods going into discovery mode ok (blinking white : ready to pair) ?


If needed:

Check for useful set-up tips: Set up AirPods with your Mac and other Bluetooth devices - Apple Support

or

Info. about: AirPods Replacement, Repair, and Service - Apple Support

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Resource:

AirPods User Guide - Apple Support


More support . info. if needed: AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support

Why won't my AirPods Pro connect to my device?

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